Our Solutions > Technology Support Services

Artel delivers a full portfolio of technology support services, including cyber security, systems and network administration, and enterprise network expertise to design, implement, and maintain secure, end-to-end communications solutions for our U.S. Government customers.

“Artel provides personnel who can meet, and exceed, the expectations of a fast paced, dynamic environment like the Defense Advanced Research Projects Agency (DARPA) environment. Priorities are frequently shifted in this dynamic environment and Artel personnel remain flexible and professional — with a willingness to get the job done.”

“Artel provided excellent service during this reporting period. They have faced challenges with maintaining the legacy systems, working towards a new ‘to be’ state and have remained flexible as priorities continually shift.”

DARPA Business Support Services Contracting Officer

Our Cross Domain Enterprise Solutions

Expand the bars below to explore Artel’s Technology Support Services capabillities:

Cyber Security

Artel designs cybersecurity solutions to operate within the stringent DoD environment. Artel reviewed the Risk Management Framework (RMF) prior to DoD adoption and subsequently led DISA’s Cross Domain Solutions Enterprise (CDES) DIACAP-to-RMF transition.

  • Risk Management – Artel provides risk assessments and mitigation activities; Risk Decision Authority Criteria (RDAC) analysis; customized templates and processes for RMF Certification and Accreditation (C&A; supply chain risk management; and vulnerability scanning and IAVA compliance
  • Certification and Accreditation – Our C&A services include developing System Security Plans to ensure integration of DoD, FISMA, NIST, and other federal mandates into all processes; assessing security controls via Security Test and Evaluation and Security Assessment Reports; and continuously monitoring networks to identify and remediate weaknesses
  • Technology Assessment – Artel’s cyber security experts track existing and emerging IA policies and trends; perform Independent Verification and Validation, and Security Test & Evaluation services; perform Certification Testing and Evaluation (CT&E) and pre-CT&E of new technologies; and create technology-specific Security Test Plans, Security Test Reports, and Security Test Executive Summaries
  • Cross-domain Security Testing – As a past member of DISA’s Joint Interoperability Test Command (JTIC) Center, Artel has used its competitive expertise in the security testing of Cross-Domain Solutions to become the first and only JITC Test Team certified to perform Lab-Based Security Assessments on Cross-Domain Solutions and Technologies.

Learn More >

Systems and Network Administration

Artel’s Network Operations Center (NOC) is co-located with the company’s Herndon, VA headquarters and provides real-time performance monitoring and reporting, troubleshooting, and issue resolution around the clock, 365 days a year.

  • Three-tiered Help Desk Support – Our NOC includes Tier I technicians with a broad knowledge base, Tier II engineering support technicians for higher level testing and analysis, and highly skilled Tier III network engineers for advanced troubleshooting and analysis
  • Satellite and Terrestrial Network Support – Artel’s NOC provides situational awareness, status management, radio frequency interference resolutions, traffic performance grooming, configuration management, information assurance, and trend analysis for global satellite and terrestrial networks
  • Comprehensive Reporting and Monitoring Tools – Artel uses SolarWinds, Monics, HEAT, iDirect’s iVantage, and SIEM Storm applications to provide 24x7x365 network operational support services and reporting

Enterprise Network Expertise

Artel’s satellite and terrestrial engineers have a proven history of delivering on-time, secure, scalable, and reliable network services around the world.

  • Requirements Analysis – Artel works with our customers to verify business goals and technical requirements, determining the features and functions that will meet those needs
  • Network Design – Our network engineers design and implement satellite and terrestrial networks that provide secure, reliable, end-to-end network connectivity around the globe
  • Operations and Maintenance – Artel’s technical support services staff provide 24x7x365 network management, monitoring, and support to help our Government customers meet their mission objectives
Case Studies

1. FEMA Case Study #1: Disaster Response Capabilities

The Federal Emergency Management Agency (FEMA) needed a partner to support its core mission of rapidly responding to a variety of crisis scenarios that directly affect the functioning and survivability of our Nation’s people and/or critical resources. For more than 10 years, Artel supported FEMA’s mission-critical systems that required technical expertise and rapid response for an emergency, disaster, and post-disaster efforts. We deployed and commissioned communications and IT systems at Joint Field Offices (JFOs) to reconstitute communications infrastructure after both natural and man-made disasters.

During the period of performance, Artel responded to more than 400 disasters, including Hurricane Katrina, typhoons in Guam and the Marianas, and tornadoes and floods in the U.S. covering states from Mississippi to Maine. Our personnel deployed, installed, operated, and maintained communications systems supporting a regular base of 17,000 users, which expanded to as many as 60,000 users and more than 500 file servers during emergency operations. Artel’s key support activities for FEMA included:

  • Network Design
  • Certification & Accreditation Support
  • Security Monitoring and Management
  • Fault Management
  • Configuration Management
  • Accounting Management
  • Performance Management
  • Security Management
  • COMSEC Custodian Support
  • COMSEC Tier I, II, and III Support
  • 2. FEMA Case Study #2: Logistics Support

    While Artel was engaged with FEMA, the Agency requested technical and O&M support for its Logistic Information Management Systems (LIMS). Artel provided systems administration, operation, maintenance, modification, data analysis, and other technical support functions to ensure FEMA mission readiness.

    During the program, the Government decided to consolidate a number of stand-alone units from various server rooms into a single data center at Mount Weather, VA. Artel migrated 113 servers, 44 peripheral devices, 35 server racks and accessories, and miles of cables well within the scheduled timeframe.

    Charles Estep, FEMA Systems Management Supervisor, wrote to our program lead, “Your expertise as a systems manager was crucial to meeting the aggressive timeline for completion of this project and showed beneficial as there were many instances we needed to ‘think on our feet’ during the various server migrations. Your knowledge of networking and the efforts you took coordinating with the NOC, and various other groups, ensured each individual migration went as close to plan as possible. Last, we truly appreciate your ‘Can Do’ attitude…During this project, your expertise was essential and there was no task you wouldn’t tackle. Your work on this project is greatly appreciated and was a direct reason this project was completed successfully in half the time allotted.”

    3. Cross Domain Enterprise Solutions (CDES) Case Study

    The U.S. Department of Defense (DoD) needed enterprise-wide, cross-domain solutions risk management, security testing, and certification and accreditation (C&A) support that could evolve to support critical customer missions. For more than 12 years, Artel has provided personnel, supervision, management, and technical services to perform Cross Domain Testing and C&A support for implementation by the Defense Information Systems Agency’s (DISA’s) Infrastructure Development Directorate, Cross Domain Branch (ID32) and Combatant Commands, Services, and Agencies. As with all Government agencies, DISA has been faced with growing mission requirements but dwindling funding.

    Artel acts as a trusted partner, offering unbiased and fresh views to reveal deltas between requirements and deliverables, software and security defects, and vulnerabilities that otherwise cannot be detected and identified. Since beginning the CDES program, Artel’s C&A and testing operations have increased by nearly 360%. As the cumulative number of tests increased, the number of pages per test event skyrocketed with the use of NIST 800-53. Sensitive to DISA budget constraints, Artel developed template test plans and conducted Cyber and Risk Management testing using special methodologies, tools, knowledge, and skills to exceed performance standards.

    To improve performance and increase efficiency, our team completely restructured the Security Test and Evaluation (ST&E) format to comply with NIST 800-57 and the Risk Management Framework. We also developed test procedures for binary data, a new cross-domain solutions (CDS) data type that had never been tested in a CDS product for a CDS environment. We performed Independent Verification and Validation (IV&V) on product patches and configurations that had been previously tested but were found to have possible vulnerabilities. Artel’s CDES team comprises security professionals, test engineers, and Certified Ethical Hackers with CISSP, CRISC, Security+, and SSCP credentials. Our daily performance encompasses:
    .

    • Security Test and Evaluation (ST&E)
    • Operational Test and Evaluation (OT&E)
    • Government Acceptance Testing (GAT)
    • Certification and Accreditation (CDA)
  • Certification Testing and Evaluation CT&E
  • Independent Verification and Validation (IV&V)
  • Performance and Functional Testing (PFT)
  • Patch/Version Testing (PVT)
  • Cyber Security

    Artel designs cybersecurity solutions to operate within the stringent DoD environment. Artel reviewed the Risk Management Framework (RMF) prior to DoD adoption and subsequently led DISA’s Cross Domain Solutions Enterprise (CDES) DIACAP-to-RMF transition.

    • Risk Management – Artel provides risk assessments and mitigation activities; Risk Decision Authority Criteria (RDAC) analysis; customized templates and processes for RMF Certification and Accreditation (C&A; supply chain risk management; and vulnerability scanning and IAVA compliance
    • Certification and Accreditation – Our C&A services include developing System Security Plans to ensure integration of DoD, FISMA, NIST, and other federal mandates into all processes; assessing security controls via Security Test and Evaluation and Security Assessment Reports; and continuously monitoring networks to identify and remediate weaknesses
    • Technology Assessment – Artel’s cyber security experts track existing and emerging IA policies and trends; perform Independent Verification and Validation, and Security Test & Evaluation services; perform Certification Testing and Evaluation (CT&E) and pre-CT&E of new technologies; and create technology-specific Security Test Plans, Security Test Reports, and Security Test Executive Summaries
    • Cross-domain Security Testing – As a past member of DISA’s Joint Interoperability Test Command (JTIC) Center, Artel has used its competitive expertise in the security testing of Cross-Domain Solutions to become the first and only JITC Test Team certified to perform Lab-Based Security Assessments on Cross-Domain Solutions and Technologies.

    Learn More >

    Systems and Network Administration

    Artel’s Network Operations Center (NOC) is co-located with the company’s Herndon, VA headquarters and provides real-time performance monitoring and reporting, troubleshooting, and issue resolution around the clock, 365 days a year.

    • Three-tiered Help Desk Support – Our NOC includes Tier I technicians with a broad knowledge base, Tier II engineering support technicians for higher level testing and analysis, and highly skilled Tier III network engineers for advanced troubleshooting and analysis
    • Satellite and Terrestrial Network Support – Artel’s NOC provides situational awareness, status management, radio frequency interference resolutions, traffic performance grooming, configuration management, information assurance, and trend analysis for global satellite and terrestrial networks
    • Comprehensive Reporting and Monitoring Tools – Artel uses SolarWinds, Monics, HEAT, iDirect’s iVantage, and SIEM Storm applications to provide 24x7x365 network operational support services and reporting

    Enterprise Network Expertise

    Artel’s satellite and terrestrial engineers have a proven history of delivering on-time, secure, scalable, and reliable network services around the world.

    • Requirements Analysis – Artel works with our customers to verify business goals and technical requirements, determining the features and functions that will meet those needs
    • Network Design – Our network engineers design and implement satellite and terrestrial networks that provide secure, reliable, end-to-end network connectivity around the globe
    • Operations and Maintenance – Artel’s technical support services staff provide 24x7x365 network management, monitoring, and support to help our Government customers meet their mission objectives

    Case Studies

    FEMA Case Study #1: Disaster Response Capabilities

    The Federal Emergency Management Agency (FEMA) needed a partner to support its core mission of rapidly responding to a variety of crisis scenarios that directly affect the functioning and survivability of our Nation’s people and/or critical resources. For more than 10 years, Artel supported FEMA’s mission-critical systems that required technical expertise and rapid response for an emergency, disaster, and post-disaster efforts. We deployed and commissioned communications and IT systems at Joint Field Offices (JFOs) to reconstitute communications infrastructure after both natural and man-made disasters. During the period of performance, Artel responded to more than 400 disasters, including Hurricane Katrina, typhoons in Guam and the Marianas, and tornadoes and floods in the U.S. covering states from Mississippi to Maine. Our personnel deployed, installed, operated, and maintained communications systems supporting a regular base of 17,000 users, which expanded to as many as 60,000 users and more than 500 file servers during emergency operations. Artel’s key support activities for FEMA included:

    • Network Design
    • Certification & Accreditation Support
    • Security Monitoring and Management
    • Fault Management
    • Configuration Management
    • Accounting Management
    • Performance Management
    • Security Management
    • COMSEC Custodian Support
    • COMSEC Tier I, II, and III Support

    FEMA Case Study #2: Logistics Support

    While Artel was engaged with FEMA, the Agency requested technical and O&M support for its Logistic Information Management Systems (LIMS). Artel provided systems administration, operation, maintenance, modification, data analysis, and other technical support functions to ensure FEMA mission readiness. During the program, the Government decided to consolidate a number of stand-alone units from various server rooms into a single data center at Mount Weather, VA. Artel migrated 113 servers, 44 peripheral devices, 35 server racks and accessories, and miles of cables well within the scheduled timeframe. Charles Estep, FEMA Systems Management Supervisor, wrote to our program lead, “Your expertise as a systems manager was crucial to meeting the aggressive timeline for completion of this project and showed beneficial as there were many instances we needed to ‘think on our feet’ during the various server migrations. Your knowledge of networking and the efforts you took coordinating with the NOC, and various other groups, ensured each individual migration went as close to plan as possible. Last, we truly appreciate your ‘Can Do’ attitude…During this project, your expertise was essential and there was no task you wouldn’t tackle. Your work on this project is greatly appreciated and was a direct reason this project was completed successfully in half the time allotted.”

    Cross Domain Enterprise Solutions (CDES) Case Study

    The U.S. Department of Defense (DoD) needed enterprise-wide, cross-domain solutions risk management, security testing, and certification and accreditation (C&A) support that could evolve to support critical customer missions. For more than 12 years, Artel has provided personnel, supervision, management, and technical services to perform Cross Domain Testing and C&A support for implementation by the Defense Information Systems Agency’s (DISA’s) Infrastructure Development Directorate, Cross Domain Branch (ID32) and Combatant Commands, Services, and Agencies. As with all Government agencies, DISA has been faced with growing mission requirements but dwindling funding. Artel acts as a trusted partner, offering unbiased and fresh views to reveal deltas between requirements and deliverables, software and security defects, and vulnerabilities that otherwise cannot be detected and identified. Since beginning the CDES program, Artel’s C&A and testing operations have increased by nearly 360%. As the cumulative number of tests increased, the number of pages per test event skyrocketed with the use of NIST 800-53. Sensitive to DISA budget constraints, Artel developed template test plans and conducted Cyber and Risk Management testing using special methodologies, tools, knowledge, and skills to exceed performance standards. To improve performance and increase efficiency, our team completely restructured the Security Test and Evaluation (ST&E) format to comply with NIST 800-57 and the Risk Management Framework. We also developed test procedures for binary data, a new cross-domain solutions (CDS) data type that had never been tested in a CDS product for a CDS environment. We performed Independent Verification and Validation (IV&V) on product patches and configurations that had been previously tested but were found to have possible vulnerabilities. Artel’s CDES team comprises security professionals, test engineers, and Certified Ethical Hackers with CISSP, CRISC, Security+, and SSCP credentials. Our daily performance encompasses:

    • Security Test and Evaluation (ST&E)
    • Operational Test and Evaluation (OT&E)
    • Government Acceptance Testing (GAT)
    • Certification and Accreditation (CDA)
    • Certification Testing and Evaluation CT&E
    • Independent Verification and Validation (IV&V)
    • Performance and Functional Testing (PFT)
    • Patch/Version Testing (PVT)

    CYBER SECURITY AND RISK MANAGEMENT

    Artel’s risk management, certification and accreditation, and technology assessment services ensure the confidentiality of mission-critical data

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